INTEGRATION PACK FOR BMC REMEDY AR SYSTEM

Integration to BMC Remedy

The Kelverion Integration Pack for BMC Remedy AR System is a compliant integration for the Microsoft System Center 2012 and 2016 Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in Remedy versions 7.0, 7.1, 7.5, 7.6, 8.0 8.1 and 9.0.

The Integration Pack delivers a range of re-usable activities to automate IT-Functions such as:

Service Desk - create service records from a wide range of enterprise management tools or custom sources.
Monitor Service Records – monitor for new or changed service records to automate the diagnostic/remediation process.
Configuration Management – to initiate automated changes and transform and populate Remedy data into CMDBs or Asset Systems.

BMC Remedy Activities

Monitor Request – activity intermittently polls Remedy for Requests meeting specific filter conditions that have been created or updated
Create Request – dynamically creates new Remedy records
Update Request – updates specific Remedy records
Get Request – gets specific Remedy records
Delete Request - deletes specific record
Advanced Search - allows use of Remedy advanced search criteria
Download Attachment - download an attachment on an existing request Remedy AR System form
Upload Attachment - upload an attachment to existing requests in a Remedy AR System form

Activities subscribe and publish data to the Orchestrator databus.

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Further Resources