by Jack | Aug 16, 2022 | Automation Portal
Automation Portal The Self Service Automation Portal is an easy to implement lightweight web application which provides a Portal dedicated to automating IT service requests, offering a versatile interface without the usual lengthy list of prerequisites. In addition,...
by Rachel | Jun 4, 2020 | Automation Portal, Azure Automation
The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous...
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