In today’s fast-paced digital world, IT teams are inundated with service requests. From rebooting a server to managing operational processes, the demand for IT support continues to soar. However, the manual handling of these tasks is leading to significant backlogs, frustrated users, and overwhelmed IT departments. The solution? IT automation.
This blog explores the concept of IT automation, its most common use cases, and why it’s critical to transforming IT service management.
What is IT Automation?
IT automation is the process of using software and tools to perform repetitive tasks and processes without human intervention. It eliminates the need for manual effort in routine operations, freeing IT teams to focus on strategic and complex issues and is suitable for both Cloud and On-premise infrastructures.
IT automation can range from By integrating enterprise systems and tools, IT automation ensures faster, error-free processes and improves overall operational efficiency.
Examples of IT Automation Use Cases
- Service Desk Automation
Many IT teams are already utilizing service desk automation to address frequent service requests like ticket categorization, prioritization, and routing. However, some of these automations typically focus on individual tasks and often lack end-to-end automation, leaving gaps in processes. IT automation can help resolve recurring issues such as low disk space, network outages, or system performance monitoring. Automation tools can identify IT problems, apply fixes, and escalate if needed. This is where an additional layer of automation is needed to orchestrate entire workflows seamlessly – check out the Kelverion Incident Ticket Creation Diagnostics and Remediation Solution which has the full process covered. - User Onboarding and Offboarding
A common use case for IT automation is managing user accounts during the onboarding and offboarding of workers and employees.- Onboarding: Automating tasks like creating user accounts, granting permissions, configuring devices, and provisioning access to systems.
- Offboarding: Ensuring prompt removal of access, disabling accounts, and retrieving company assets.
This end-to-end automation not only reduces delays and risk but also enhances security by minimizing human errors.
- Infrastructure Provisioning
Using virtual infrastructure on-premises and in the cloud to run different operating systems, test applications and back up data has been game-changing for IT agility, but manually creating and managing this Infrastructure takes time. Automating the provisioning of Servers and other Infrastructure is another instance of where automation can save your organization time, money and speed up delivery from days to minutes. For example, Virtual machines are built and managed securely through self-service requests, ensuring that IT remains in control of these assets and delivering infrastructure in minutes not hours.
Moving Beyond Individual Task Automation
While many IT teams focus on automating individual tasks, the real value lies in automating entire workflows and processes. Instead of treating automation as a patchwork project, organizations should invest in tools and platforms that provide complete automation capabilities. By doing this in tandem with cross-tool integration, they can streamline the entire lifecycle of a process, from initiation to completion.
In Summary
IT automation is no longer a luxury, it’s a necessity for organizations trying to keep up with the ever-growing demand for IT services. Automation empowers IT teams to work smarter, not harder. By shifting from task-based to process-based automation, businesses can unlock the full potential of IT automation.
Ready to reduce your IT backlog and transform service management? Explore the power Kelverion’s Runbook Studio today.
Further Reading
Six Use Cases Driving Automation Adoption
Evolve your Employee Onboarding Process with Automation
About Kelverion
Experts in Cloud, On-Premise and Hybrid automation, Kelverion provide solutions and integrations that remove the manual process tying up IT staff; transforming the productivity, efficiency, and supportability of IT service automation. Our products utilize and enhance the power of Microsoft Azure and System Center Orchestrator.
Working closely alongside Microsoft we have developed our integrations and automation solutions to help bridge the gap between Microsoft’s automation platforms and third-party systems, in the process building key alliance partnerships with multiple vendors to ensure our products are fully certified. Find Kelverion on the Azure Marketplace here.
Since 2010, Kelverion has expanded to become a global company, with offices now in the UK, Canada, and the US. Through this, we are able to offer and support products and professional services engagements to enterprise-level organizations no matter where they are.
For more information, to arrange a discovery call or to see a demonstration please contact our helpful team today via info@kelverion.com.
