by Rachel Billington | Jun 10, 2020 | Press Release
Published on 10th June 2020 Automation experts Kelverion have partnered with AFJ Solutions, a specialist consultancy dedicated to the implementation and management of Cherwell ITSM. Kelverion and AFJ Solutions have partnered together to deliver smarter working and...
by Rachel Billington | Jun 4, 2020 | Automation Portal, Azure Automation
The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous...
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