Integration Pack for CA Service Desk Manager

The Kelverion Integration Pack for CA Service Desk is a compliant integration for Microsoft System Center Orchestrator.

It enables interaction with the core CA Service Desk objects and their immediate dependencies,
including;

Activity Log
Announcement
Change Order
Configuration Item
Request
Contact
Department
Group
Incident
Issue
Location
Organization
Problem
Site

The Integration Pack enables users to create, update, get and delete objects in CA Service Desk.

It delivers a range of re-usable Activities to automate IT Functions such as:

Service Desk

Create service objects from a wide range of enterprise management tools or custom sources.

Monitor Service Objects

Monitor for new or changed service objects to automate the diagnostic/remediation process.

Configuration Management

Initiate automated changes and transform and populate data into the CA Service Desk CMDB.