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Integration Module for Freshservice
Description and Features
Watch an Introduction
The Kelverion Integration Module for Freshservice provides powerful integration capability for Azure Automation, enabling users to easily create automation runbooks. Using a dynamic approach, the Integration Module discovers how the target Freshservice instance has been configured, providing a forms-based view for configuring activities to automate service management tasks. This significantly reduces integration complexity and simplifies the process of creating and supporting automation runbooks for Freshservice use cases.
The Key capabilities added to your Runbook Studio solution include:
- Automatically builds and executes the necessary Freshservice interactions without the user having to write or understand PowerShell
- Simplifies Runbook design by automatically mapping Ticket fields to input properties, filters and published data items
- Prevents errors by controlling access to read-only fields, enforcing mandatory inputs and by providing value browsers for common data types
- Smart Connections establish a reusable link between the Runbook Studio and a specific Freshservice instance. You can create as many Smart Connections as you require, specifying links to multiple Freshservice instances. You can also create multiple Smart Connections to the same Freshservice instance to allow for differences in security privileges for different user accounts
Watch a demonstration of the Integration Module for Freshservice below:
The full library of product videos can be found here: