Self Service Software Provisioning Solution

Requesting the installation of new software and the fulfilment of that request in an enterprise setting is a time consuming, labour intensive and slow process. It typically involves the user raising a call with a helpdesk to log the software request, the request is then processed and allocated to an IT resource who can identify the correct groups to apply to the user’s machine and then it’s necessary to wait for the software deployment technology to push out the software when it’s next deployment cycle starts. This alone typically takes 24hrs.

As a result of this time consuming process many IT Departments choose to pre-load machines with many software titles just in case a user may potentially need them. This means that enterprises deploy and license software that the bulk of the users may not ever actually use, but pay for none the less.

The Self Service Software Provisioning Solution allows users to request the installation or removal of a software title on their machine via a Self Service Portal. This request will be fulfilled using System Center Orchestrator.

We also recognize that for some customers using the Self Service capability of their Service Desk product is either to complex and time consuming or not feature reach. Therefore our solution now leverages the power of the Kelverion Automation Portal to drive the solution from a light weight web portal.

Automatic software installation also allows the IT Departments to pre-load machines with just the minimum of software packages and let the end user add only the software they actually need to do their job, reducing the enterprises software licensing budget.

This is a fully adaptable offering which is easily extendable to use your own third party Service Catalogue or Change Request System such as BMC Helix ITSM, Atlassian Jira, ServiceNow or CA Service Desk Manager to initiate the process.

The flexibility of the solution also allows you to host the Service Catalogue in the Automation Portal and then drive the Change Process via your existing Service Desk.

This Orchestrator driven solution delivers a number of fully automated functions:

• Create and delete entries in your Software Catalogue of available software titles via a Self Service Portal.
• Users can request the installation or removal of any software titles listed in the Software Catalogue
• Automatically install or remove the software