Why Automate IT Service Management?
In today’s fast-paced digital world, IT teams are inundated with service requests. From rebooting a server to managing operational processes, the demand for IT support continues to soar.
However, the manual handling of these tasks is leading to significant backlogs, frustrated users, and overwhelmed IT departments.
The solution is IT automation.
IT automation is the process of using software and tools to perform repetitive tasks and processes without human intervention. It eliminates the need for manual effort in routine operations, freeing IT teams to focus on strategic and complex issues and is suitable for both Cloud and On-premise infrastructures.
IT automation can range from simply integrating enterprise systems and tools to a full end-to-end automated process like Employee Onbaording.
IT automation ensures faster, error-free processes and improves overall operational efficiency.
The need for Automation
Infrastructure Growth
Servers, networks and storage devices are growing exponentially and can no longer be managed manually due to the lack of process control and auditability
Economics
Today, management costs are 2-3x the cost of infrastructure, with 80% of the IT budget is consumed by maintaining existing systems, leaving little for new initiatives and innovation
Staffing
Reports project a 45% shortage of data center staff, which means insufficient labor for manual management
Efficiency
Physical Infrastructure provision reduced from weeks to days
VM provisioning (also known as virtual machine provisioning) is reduced from days to minutes
Availability
The leading IT analysts also report that 80% of all system outages are due to manual change, which impacts SLAs
Automation Benefits
Save up to 30% in IT Operational Costs
Companies who have implemented automation have made 30% savings in IT operational costs by eliminating waste, removing redundant systems and ceasing the requirement for overtime working or outsourcing delivery
Increase Productivity
Delegate tasks that would often be too complex or would require high level access to complete, to Level 1 resources, as automation does all the hard work
Improve Agility
Automation frees up skilled resources to react to new requirements and technologies and automation can simplify to deployment and adoption of new technology, as not everyone needs to become an expert in its use
Efficiency
Automation drives swifter more efficient processes. Typically tasks that would normally involve multiple teams and process delays, sometimes taking weeks, can be delivered in minutes using automation
Reduce Errors
Automation follows the same process every time, so inevitable human errors are removed from task fulfilment
Runbook Studio powered by Azure Automation
Fully configured Azure Automation runbooks and integrations to address over 70 common use cases to automate mundane and repetitive IT tasks, reducing the risk of human error and resource costs within your IT infrastructure.
Automation With System Center Orchestrator
Our range of products within Microsoft System Center Orchestrator includes 35 Integration Packs, fully configured solution packs and an easy to configure Automation Portal to trigger self-service automation.